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STANDARD OPERATION PROCEDURE - QUALITY SYSTEM AND PROCESS

	STANDARD OPERATION PROCEDURE
	QUALITY SYSTEM AND PROCESS
	Document no  :                                  Revision No.  :
	Effective date  :                                 Revision date :
	Page                  :

I.               Purpose:

To established , document and maintain the quality management system and continually  improve its effectiveness with customer requirement.

II.             Scope :

This system have been operated and controlled  by the organization to ensure compliance to specified requirements and defined and driven by quality manual department procedure and work instructions.

III.          Quality system procedure :

The quality procedure of the factory has been reviewed and approved by authorities of quality management system  and control by stamps on procedure/job description/work isntruction before issuing relative sections/ persons to operation.

IV.           Quality planning

1)      The plan of the quality management system is to carried  out in order to meet the requirement stated on authorities & resposibilities as well as the quality objective, and the integrity of quality management system in maintain when changes to the quality management system  are planned  and implemented.

2)      Our strategy / plan is to achieve the goal of zero defect and our activities to aim this purpose are :

Ø  For massive awareness building reguler discussion and meetinf are conducted with the concern people.

Ø  Reguler training is being conducted on quality control system.

Ø  Introduce is a tool to achieve a goal.

Ø  Introduce incentives for inspectors and operators for the best performing line.

Ø  Introduces operators quality performance chart to find out source and type of defect for taking preventive and corrective.

Ø  Build good relationship and communicating members on zero defect.

Ø  Weekly defect analysis through meeting between QA director  and factory manager.

Ø  Monthly defect analysis to monitor improvement and trend of defect.

V.             Revision history

Date	Revision	Description of revision
---	0	initial

STANDARD OPERATION PROCEDURE - TRAINING PROCESS AND REVIEW

	STANDARD OPERATION PROCEDURE
	TRAINING PROCESS AND REVIEW
	Document no  :                                  Revision No.  :
	Effective date  :                                 Revision date :
	Page                  :

I.                    Purpose:

Training is extremely important. It help all the employees to understand what they are doing as well as get more knowledge to support their works . and especially training purpose is to continuously improve and enhance quality control system.

II.                  The scope :

The scope of training is to provide all parts related production or other to employees who are doing at factory and new workers just hired.

III.                Training procedure :

Who can you verify  who is good inspector and  who is not ? this is what every factory should be asking by them selves. Even the factory  had showed Qc personnel  slide or garment and had the meeting and discussion  on quality issues on types of defect or construction issues. But how do they know who is actually effective in finding these defects and who is not?. Actually, they knew this answer clearly because they walk around the factory and see who is doing a good job. So what procedure can be put into place to ensure everyone know who is able to to find defects or who needs additional training based on facts and not gut feeling ?. this actual data and can then be viewed  by management into planning who does what and where they are going to do it  ? we must find root cause why do they not know that problems and base on this to look  for training way effectively.

Prior to conduct the training , trainer will send the email to factories to inform date and time for training. Production / Factory manager will get the training schedule  and arrange related persons to join the training as our requirement then submit their attendance list to trainer by return the email. Trainer will consolidate full information from factories and prepare official attendance list to issue out the training.

The signature of attendances and take photos during training will be recorded and beside that trainer ask the attendance to take a part in doing the test and get their feeling as soon as the training agenda ends. All records will kept in place for further.

And additionally, for newly hired staffs , they had been also provided training 2 days by trade union and take test prior to enter factory work. Orientation training to new comers is conducted on every Monday,Tuesday,Thursday and Friday weekly with agenda such as :

-          Introduce company and customer via policies , compensation....

-          Introduce compliace standard include : policies , social insurance , labor law , safety and environment.

-          Introduce quality control system and production process .

-          Guide first aid kit procedure and emergency plan in case got the problem.

-          Take a test after 2 training attended.

The record of orientation training will be also kept in place by trade union team

As soon as they passed test , they will be tested workmanship at factory and they will be arranged to work properly. When they joined factory, local supervisor will guide them more details in each their works and let the know how to understand right works ,how to work as well , and how to communicate with coworkers.

For quality inspectors , we re conducting in house training every weekly including newly hired staffs based base on actual QA performance with many different topics on quality. Training program helps them understand all production process and work effectively.

STANDARD OPERATION PROCEDURE - PURCHASING & NOMINATED CUSTOMER SELECTION

	STANDARD OPERATION PROCEDURE
	PURCHASING & NOMINATED CUSTOMER SELECTION
	Document no  :                                  Revision No.  :
	Effective date  :                                 Revision date :
	Page                  :

I.                    Definition

Purchasing in context  of business is about negotiating which current  and potential suppliers to provide the business with raw materials ( direct purchasing ) for use in the production cycle  or general materials/services ( indirect ) required for the everyday operation business.

The role of purchasing can be described as the opposite of sales in the sense that sales is about selling your product in the market place, whilst purchasing is all about buying raw materials as cheap as possible and adding the value via the production process to sell the final product at a profit .

II.                  Purpose

The purpose of purchasing and nominated customer selection procedure is to look for suppliers that meets factor such a price, quality , quantity , delivery time and quality requirements to eliminate reworks , waste time .

III.                Procedure

1)      Purchasing process :

Purchasing process is being taken place by korea head office & suppliers; they will evaluate & select suppliers based on their ability to suply raw material in accordance with our requirements, criteria for selection , evaluation and re evaluation shall be established.

The supplier shall ensure that procured  material conforms to specified purchase requirements with cost , quality and quantity and delivery period. The typeand  material shall dependent upon the effect of the purchased material on subsequent material realization or the final material.

Factory will get the purchase order through head office, however we will evaluate suppliers performance via 4 criterions as mentioned for all supplier item on supplier score card, if ther is any problem unconformity ,will contact directly Head officen to solve.

1)      Purchasing information :

Purchasing information shall describe raw – material to be purchased including :

·         The specification of item/service

·         Delivery time

·         Other related information

2)      Verification of purchased material :

·         We shall establish and implement the inspection or other activities necessary  for ensuring that purchased product meet specified purchase requirements.

·         Verification of purchased material has been inspected following working instruction and procedures “ incoming quality “ . record should be maintained in place.

IV.              Revision history

Date	revision	Description of revision
.......	0	initial

STANDARD OPERATION PROCEDURE - DOCUMENT CONTROL AND RECORD

	STANDARD OPERATION PROCEDURE
	DOCUMENT CONTROL AND RECORD
	Document no  :                                  Revision No.  :
	Effective date  :                                 Revision date :
	Page                  :

I.                    Purpose :

Documentation and change control is to prevent the unintended use of obsolote document , and to apply suitable identification to them if they are retained for any purpose.

II.                  Scope:

This scope of this control is to include type of documentation such as customer orders; specification; plans / drawing ; quality manual ; standard operation procedure ; work instruction form and others.

III.                Management responsibilities.

1.       The factory manager has responsibility for overall site factory system, to be overseen by the production manager and Quality assurance Manager.

2.       Have assigned document holder and FE coordinator which responsible for the administration and maintenance of the site document control system.

3.       Department supervisor and managers responsible for actual implementation of all documented process , procedures and forms.

IV.                Document creation , approval and control .

1.       All new or revised documents must pass through the document approval process known as the document change request.

2.       After approval of documents presented in document change request , document control holder and FE coordinator shall review and after all changes indicated in the document change request

3.       FE coordinator shall be responsible for notifying supervisor and manager for the revision  and issue document distribution form .

4.       Original copies need to withdrawn in work station and replace with the revised duly signed and approved.

5.       Original copies are to be retained in a master file by the document holder and shall be used for reference of triple personel.

V.                  Work instruction manual.

1.       Reference manuals relevant ro specific department will contain corporate specification and department work instruction .

2.       Document holder and FE coordinator will keep one copy and one copy to keep in each department’s  work station/area. FE coordinator shall maintain  a current manual distribution list.

VI.                Document issues.

1.       Controlled copies of factory system documents are issued to department, by referring to master document list ( MSDL  ) ensuring that each user has the latest of the document.

2.       Distribution lists for official controlled copies of factory system documents shall be determine by the factory and quality manager.

3.       Distribution of controlled copies shall keep by the FE coordinator and document control holder.

VII.              Controlled copies.

1.       Document control holder shall be responsible for incorporating new or revised documents, and keeping manual update and accessible both on master file located in main office and a copy in each departments work station/area.

2.       Document control holder shall ensure that all obsolote and uncontrolled documents are removed from points of use.

VIII.            Removal or obsolete documents.

1.       Upon approved of revised documents, old document shall be removed from point of use . These documents shall be considered obsolete documents. Any obsolete documents shall be destroyed by using paper shredder machine with the request for document disposal form duly signed by authority.

2.       For any obsolote document not destroyed shall be clearly stamped or marked as “ obosolete document” and shall keep only by the document control holder in a separate storage cabinet.

IX.                Master document control list.

1.       This is outline to assist in the control  and identification of current system documents.

X.                  Record retentio procedure.

A record is defined as any information or data that is received or made by factory staff and management in the course of their duties which is

1.       Recorded in any medium including but not limited to handwritten or typed forms, e-mails orcomputer disk that may contain any information about the factory.

2.       All records are property of factory and may not be destroyed, mutilated, or otherwise damaged of od disposed of , in whole or in part except as provided by below record retention schedules with completed  ‘request for documents disposal form ‘.

3.       Record retention schedule

Type of records	Length of storage
All QA and QC inspection report	5 years
All process and production report	5 years
All preventive and corrective action plan	5 years
All maintenance and machine records	5 years

XI.                Back up of electronically stored documentation.

1.       Documentation electronically stored in main server or hard disk .

XII.              Use of forms.

1.       Form use of reference and recording of product data or process specifications, work practices or of inspections are to be controlled  as part of the document control system.

2.       The FE coordinator will maintain a form log to assist in the control of forms requiring document control

3.       The form log shall consist of a form number , form title or description, document control number and revision date.

4.       Supervisor is responsible for reviewing forms when adding , removing or modifying process data . and it should be reviewed twice a year.

5.       Initiating or revision of forms should follow document creation , approval ,and control procedure.

XIII.            Document control and record document

Document

No.	File no.	Archives	Time limit
1.
2.

Tracking table of changed document

No.	Content of change/supplement	Related dept	Effective date
1.
2.

Document index

No.	File no.	code	Issued date	remark
1.
2.

Revision history

Date	Revision	Description revision
April 16 2016	0	initial

Created by : Qa Team

Witnessed by : FQA Manager

Approved : Director

JOB DESCRIPTION - FCA ( Factory Certified Auditor )

	JOB DESCRIPTION
	FCA
	Document no  :                                  Revision No.  :
	Effective date  :                                 Revision date :
	Page                  :

1.         Job Description :

FCA is incharge of ensuring the quality on 100% packed garment.

2.         Job roles

2.1          Conduct final inspection as per NIKE/Customers SOPs

2.2          Take initiative on quality prevention process through “ doing things right first time “

2.3          FCA canot conduct any final inspection which is not 100% packed and no final inspection tobe conducted in the late night  after 7.00 pm

2.4          Inspection , exmination , evaluation , of adequancy / efficiency and effectiveness of the quality management system at factory

2.5          Built strong FCA and internal QA team through training and guidance of new member.

2.6          Review size set sample as well as sign off on QRS sample which  meet  NIKE requirements.

2.7           Audit SXS to ensure good quality before shipping

2.8          Sign off shipments which conform  to Nike requirements and expectations.

2.9          Use internal reports as toolsto drive continious improvement.

2.10       Follow up on corrective action and preventive action plan.

2.11       Conduct risk assesment meeting ( Craftsmanship, CTQ, etc ) following Nike ‘s requirements

2.12       Maintain a good filling system  for record/reports/documents.

2.13       FCA to ask support of top management in factory.

3.         Reporting channel

If there are any quality issues , immediately report to FQA manager to resolve.

4.         Organization chart